Is there an upfront website fee?
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No. You pay one monthly fee from the day your website goes live, and nothing before that.
Is there a minimum term or lock-in?
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No. Billing is monthly with no lock-in and no notice period — cancel whenever you like.
How fast can I have a website?
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Your draft is ready to review within 48 hours of us receiving your completed onboarding form. Once you approve it we connect your domain and take it live — usually the same day, depending on where your domain is registered.
What do "lead alerts" mean?
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Every enquiry from your website is emailed to you the moment it arrives, with the customer's name, number and message, and a button to call them back. It lands on your phone wherever you read email, so you can call back first.
How do I change my hours or phone number?
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Email us. The things that change often (opening hours, phone number, a holiday or "fully booked" banner, and your Google review link) we change within one business day, and they don't count towards your included updates. Anything design-related or new pages we do for you, either as an included update or a quoted change.
What do I need to provide?
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Your business details, services, contact information, a logo if you have one, preferred colours, and any photos or existing content you want us to consider.
Can I request changes?
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Yes. Each package includes a set number of launch revisions and ongoing small content updates. A small update is a change to existing text or images on one page. Larger changes or new functionality are scoped separately before work begins.
Do you provide the domain and business email?
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We can help connect or arrange them, but domain and email charges may be billed separately. Your domain stays registered in your name.
Will my website appear first on Google?
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No business can honestly guarantee that. Every site is built with best-practice search foundations, and Win Local and Grow Online add local content and monthly work that improves your chances — but rankings depend on competition, content, authority and continued marketing.
Can you build an online store?
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From Win Local, we add a "Book online" or "Order online" button that links to the booking or ordering system you already use. A full online store or custom application needs a separate assessment.
What happens if I cancel?
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You can cancel at any time with no notice period. Before we take the site down we email you a full export of it — every page, image and piece of content — at no charge, so you can host it anywhere. The site is deleted within 24 hours of cancellation. Your first month is non-refundable; if you cancel part-way through a later month, the unused part of that month is refunded.
